WellWave℠ USA — a Welgen One Program
Effective Date: August 18, 2026
Last Updated: August 18, 2026
Welcome to WellWaveUSA.com (the “Website”), operated for WellWave℠ USA, a Welgen One program (“WellWave,” “Welgen One,” “we,” “us,” or “our”).
These Terms of Use (“Terms”) govern your access to and use of this Website and its publicly available content, features, links, and resources. By accessing or using this Website, you acknowledge that you have read and understood these Terms and agree to be bound by them.
If you do not agree with these Terms, please do not use this Website.
1. General Information Only
The information provided on this Website is intended for general educational and informational purposes only.
Website content is not intended to constitute medical advice, diagnosis, treatment, a prescription, or a substitute for evaluation or care from a qualified healthcare professional.
Do not disregard professional medical advice or delay seeking medical care because of information you have read on this Website.
If you believe you are experiencing a medical emergency, seek immediate emergency medical assistance. This Website is not intended for emergency medical communications.
2. No Provider-Patient Relationship
Accessing this Website, submitting an inquiry, completing pre-registration, requesting benefits verification, communicating with WellWave℠, or receiving general information does not by itself establish a physician-patient or other healthcare provider-patient relationship.
A provider-patient relationship may be established only through the appropriate clinical process and in accordance with applicable professional and legal requirements.
A participating healthcare provider is responsible for evaluating an individual patient and determining whether shockwave therapy or another healthcare service may be clinically appropriate.
3. Shockwave Therapy Information
WellWave℠ provides information concerning shockwave therapy, including extracorporeal shock wave therapy (“ESWT”), and related musculoskeletal care.
Shockwave therapy is not appropriate for every patient, diagnosis, or medical condition. Treatment recommendations, protocols, risks, potential benefits, precautions, contraindications, and expected outcomes may vary based on the individual patient, condition, medical device, and clinical circumstances.
Nothing on this Website should be interpreted as a guarantee that a particular patient is eligible for treatment or will experience a particular outcome.
4. FDA and Medical Device Information
References on this Website to shockwave therapy, ESWT, medical research, clinical applications, or conditions that have been studied or treated using shockwave technology should not be interpreted as representing that WellWave℠ USA, the WellWave℠ program, or every shockwave device is approved, cleared, or authorized by the U.S. Food and Drug Administration (“FDA”) for every condition discussed.
FDA approval, clearance, or authorization applies to specific medical devices and their applicable labeled indications.
The availability or discussion of a treatment on this Website does not establish that a particular device is FDA authorized for a particular patient’s condition. Participating healthcare providers are responsible for making appropriate clinical decisions consistent with applicable laws, professional standards, device labeling, and individual patient circumstances.
5. Insurance, Medicare and Benefits Verification
WellWave℠ does not guarantee insurance or Medicare coverage, reimbursement, payment, or eligibility for any service.
Coverage may depend on numerous factors, including the patient’s insurance plan, diagnosis, medical necessity, treatment provided, applicable payer policies, Medicare requirements, prior authorization requirements, and other coverage criteria.
Any insurance or Medicare information appearing on this Website is provided for general informational purposes and should not be interpreted as a representation that a particular service will be covered for a particular patient.
Verification of benefits is not a guarantee of coverage, payment, reimbursement, or the amount of a patient’s financial responsibility.
Patients are responsible for understanding their individual insurance benefits and any applicable financial obligations.
6. Pre-Registration and Appointment Requests
WellWave℠ may provide access to secure systems that allow prospective patients to pre-register, submit requested information, check service availability, provide insurance information for applicable benefits verification, or begin the scheduling process.
Submitting a pre-registration form or appointment request does not guarantee:
- Acceptance as a patient;
- Eligibility for shockwave therapy;
- Availability of a participating provider;
- Availability of mobile service in a particular location;
- An appointment at a requested date or time;
- Insurance or Medicare coverage; or
- A particular treatment or clinical outcome.
Appointment availability and treatment eligibility remain subject to provider availability, location, scheduling, clinical assessment, and other applicable requirements.
7. Mobile Service Areas
WellWave℠ provides or coordinates mobile services through participating healthcare providers in selected Florida service areas.
Cities, counties, regions, maps, or geographic areas identified on this Website generally represent areas where mobile services may be available. They should not be interpreted as representing physical WellWave℠ offices, clinics, or permanent treatment facilities in each location.
Service areas may change. Availability is subject to patient location, participating provider coverage, scheduling, clinical circumstances, and operational availability.
8. Accuracy of Website Information
We make reasonable efforts to provide useful and current information. However, healthcare information, service availability, provider participation, insurance requirements, laws, regulations, medical evidence, and other information may change over time.
We do not warrant that all Website content will always be complete, current, accurate, or free from errors.
We reserve the right to correct errors, update information, modify content, or change Website features at any time without prior notice.
9. Provider Information
This Website may contain information about participating healthcare providers, including professional credentials, education, licensure, board certification, professional experience, languages, service areas, or other biographical information.
We make reasonable efforts to present provider information accurately. Professional credentials and participation status may change and should be independently verified when appropriate.
The inclusion of a healthcare provider on this Website does not constitute a guarantee concerning treatment availability, eligibility, outcomes, or insurance participation.
10. Privacy and Protected Health Information
Your use of this Website is also subject to our Privacy Policy.
Certain protected health information (“PHI”) may be subject to additional privacy protections under the Health Insurance Portability and Accountability Act (“HIPAA”) and other applicable laws.
Where applicable, the handling of PHI by a HIPAA-covered entity is governed by the entity’s Notice of Privacy Practices and applicable law.
Please do not submit medical records, diagnoses, insurance information, or other sensitive health information through ordinary email or general Website communications unless specifically instructed to use an approved secure method.
Use the designated secure patient registration or healthcare communication system when submitting sensitive medical or insurance information.
11. Telephone, Text Message and Email Communications
If you provide your telephone number or email address, WellWave℠, Welgen One, participating providers, or authorized service providers may contact you as permitted by law regarding your inquiry, registration, benefits verification, scheduling, appointments, requested services, or related administrative matters.
Where legally required, separate consent may be requested before sending marketing or promotional calls or text messages.
Consent to receive marketing communications is not a condition of purchasing or receiving healthcare services.
Message and data rates may apply to text messages. Message frequency may vary.
You may revoke consent to applicable marketing communications using the opt-out instructions provided with the communication or another reasonable method.
12. Third-Party Websites and Services
This Website may contain links to or integrations with third-party websites, patient registration systems, scheduling platforms, video services, social media platforms, healthcare technology providers, or other external resources.
Third-party websites and services are operated independently and may be subject to their own terms of use, privacy policies, security practices, and other agreements.
A link to a third-party website does not necessarily constitute an endorsement, warranty, or representation concerning that third party or its products, services, content, privacy practices, or security.
You are responsible for reviewing the applicable terms and policies when using third-party services.
13. Intellectual Property
Unless otherwise indicated, Website content, including text, graphics, logos, icons, images, videos, design elements, page layouts, branding, and other materials, is owned by, licensed to, or used with permission by WellWave℠ USA, Welgen One, or the applicable rights holder.
The WellWave℠ name, logo, service marks, branding, and related design elements may not be copied, reproduced, modified, distributed, published, displayed, or used for commercial purposes without appropriate authorization.
You may view and use publicly available Website content for your own lawful, personal, and noncommercial informational purposes.
14. Acceptable Use
You agree not to use this Website to:
- Violate any applicable law or regulation;
- Attempt to gain unauthorized access to the Website, servers, accounts, systems, or data;
- Interfere with the operation, security, or availability of the Website;
- Introduce malware, malicious code, automated attacks, or other harmful technologies;
- Collect information about other users without authorization;
- Impersonate another person or misrepresent your identity;
- Submit false, fraudulent, misleading, or unlawful information;
- Use Website content in a manner that infringes intellectual property or other legal rights; or
- Use the Website for unlawful, abusive, fraudulent, or harmful purposes.
We reserve the right to restrict or terminate access to the Website when reasonably necessary to protect our users, systems, organization, or legal rights.
15. No Guarantee of Results
Individual healthcare experiences and outcomes vary.
WellWave℠ USA, Welgen One, and participating healthcare providers do not guarantee pain relief, recovery time, improvement in mobility or function, avoidance of other treatment, or any other specific clinical outcome through statements made on this Website.
Testimonials, patient experiences, illustrations, photographs, videos, or examples appearing on the Website, if any, should not be interpreted as guarantees that another patient will experience the same or similar results.
16. Disclaimer of Warranties
To the fullest extent permitted by applicable law, this Website and its publicly available content are provided on an “as is” and “as available” basis.
We make no warranties, express or implied, concerning the uninterrupted availability, accuracy, completeness, reliability, security, or suitability of the Website or its content except where such warranties cannot legally be excluded.
Nothing in this section limits obligations that cannot lawfully be waived or disclaimed.
17. Limitation of Liability
To the fullest extent permitted by applicable law, WellWave℠ USA, Welgen One, their affiliates, participating providers, officers, employees, contractors, agents, and authorized service providers will not be liable for indirect, incidental, special, consequential, or punitive damages arising solely from your use of or inability to use this public Website.
Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law, nor does this provision alter any rights or remedies that may apply to healthcare services under applicable law.
18. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless WellWave℠ USA and Welgen One from claims, losses, liabilities, or expenses arising from your unlawful misuse of this Website, violation of these Terms, or infringement of another person’s rights.
This provision does not apply to claims arising from healthcare services to the extent such claims cannot legally be subject to this provision.
19. Changes to These Terms
We may revise these Terms periodically to reflect changes in the Website, services, business practices, technology, or applicable legal requirements.
Updated Terms will be posted on this page with a revised “Last Updated” date.
Your continued use of the Website after revised Terms become effective constitutes acceptance of the updated Terms to the extent permitted by applicable law.
20. Governing Law
These Terms and your use of this Website are governed by applicable federal law and, to the extent applicable and permitted by law, the laws of the state governing the Website operator, without regard to conflict-of-law principles.
Nothing in these Terms modifies or limits rights or obligations established under applicable healthcare, privacy, consumer protection, or other laws.
21. Severability
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue in effect to the fullest extent permitted by law.
22. Contact WellWave℠ USA
Questions regarding these Terms of Use may be directed to:
WellWave℠ USA — a Welgen One Program
4250 S Florida Ave, Suite 3
Lakeland, FL 33813
Phone: 770-212-0015
Email: info@wellwaveusa.com
Website: WellWaveUSA.com
These Terms of Use govern the public WellWave℠ USA website and are not intended to replace patient-specific consent forms, financial agreements, HIPAA notices, provider agreements, insurance documents, or other healthcare documentation that may apply to individual services.
