Accessibility Statement
WellWave℠ USA — a Welgen One Program
Effective Date: August 18, 2026
Last Updated: August 18, 2026
WellWave℠ USA, a Welgen One program (“WellWave,” “Welgen One,” “we,” “us,” or “our”), is committed to providing a website experience that is accessible to the widest possible audience, including people with disabilities.
We are working to make WellWaveUSA.com easier to use, understand, navigate, and access across a range of devices, browsers, assistive technologies, and individual needs.
1. Our Accessibility Commitment
WellWave℠ USA seeks to provide digital content and website functionality that can be accessed and used by people with a broad range of abilities.
Our goal is to support accessibility through thoughtful website design, readable content, keyboard-friendly navigation, appropriate color contrast, descriptive text alternatives, responsive layouts, and other accessibility-focused practices.
Accessibility is an ongoing process. We may periodically review, test, update, and improve the Website as technologies, standards, and user needs evolve.
2. Accessibility Standards
WellWave℠ USA aims to follow generally recognized accessibility practices and, where reasonably applicable, the Web Content Accessibility Guidelines (“WCAG”) developed by the World Wide Web Consortium (“W3C”).
Our development and maintenance efforts are intended to support accessibility principles such as:
- Perceivable content;
- Operable navigation and controls;
- Understandable content and interfaces; and
- Robust compatibility with current browsers and assistive technologies.
Because digital accessibility standards and technologies continue to develop, we cannot guarantee that every page, feature, or third-party integration will always meet every accessibility guideline in every circumstance.
3. Accessibility Features We Aim to Support
Where applicable, WellWaveUSA.com is designed or maintained with accessibility considerations that may include:
- Logical heading structure;
- Readable font sizes and spacing;
- Sufficient color contrast for important text and interface elements;
- Alternative text for meaningful images;
- Keyboard-accessible navigation and interactive elements;
- Visible focus states where appropriate;
- Responsive layouts for desktop, tablet, and mobile devices;
- Descriptive link and button text;
- Form labels and instructions where applicable;
- Consistent navigation patterns;
- Avoidance of unnecessary flashing or rapidly changing visual content; and
- Compatibility with common browser zoom and text-scaling features.
4. Images, Video and Multimedia
WellWaveUSA.com may include photographs, graphics, icons, videos, maps, and other visual or multimedia content.
Where practical, meaningful images should include descriptive alternative text or surrounding text that communicates the relevant information.
Decorative images may use empty alternative text where appropriate so they do not create unnecessary interruptions for screen-reader users.
Video and multimedia content may include captions, transcripts, descriptive text, or other accessibility support where available and appropriate.
Some embedded third-party media may have accessibility features controlled by the external platform rather than WellWave℠ USA.
5. Keyboard Navigation
We aim to make important Website functions accessible without requiring a mouse.
Users may be able to navigate links, buttons, menus, form fields, and other interactive elements using the keyboard, including the Tab, Shift + Tab, Enter, Space, and arrow keys where supported.
Browser, operating system, assistive technology, and third-party integrations may affect keyboard behavior.
6. Screen Readers and Assistive Technologies
WellWaveUSA.com is intended to work with commonly used browsers and assistive technologies, including screen readers, keyboard navigation, browser zoom, and device-level accessibility settings.
The Website may not function identically across every combination of browser, operating system, screen reader, device, or assistive technology.
We encourage users to keep browsers and assistive technologies reasonably up to date when possible.
7. Forms and Patient Registration
WellWaveUSA.com may link users to secure patient registration, scheduling, benefits verification, or healthcare-related systems operated by third-party service providers.
We aim to make Website links and instructions leading to these systems clear and understandable.
The accessibility of an external patient portal or third-party platform may be controlled by that provider and may differ from the accessibility of WellWaveUSA.com.
If you experience difficulty using an online registration or scheduling system, please contact WellWave℠ USA so we can discuss an alternative way to assist you where reasonably available.
8. Third-Party Content and Services
The Website may contain links to or embedded content from third parties, including patient registration systems, video platforms, mapping services, social media platforms, analytics services, or other external technologies.
Although we seek to work with reputable service providers, WellWave℠ USA does not control the accessibility features or technical implementation of independent third-party websites and services.
If you encounter an accessibility issue involving a third-party feature reached through WellWaveUSA.com, we encourage you to notify us so we can review the issue and determine whether an alternative is available.
9. Alternative Access to Information
If you are unable to access information, complete an action, or use a feature on WellWaveUSA.com because of a disability or accessibility barrier, please contact us.
Where reasonably possible, we will work with you to provide the requested information or service through an alternative method that is appropriate to the circumstances.
Alternative methods may include telephone assistance, email communication, accessible electronic information, or another appropriate format.
10. Accessibility Feedback
We welcome feedback about the accessibility of WellWaveUSA.com.
If you encounter an accessibility barrier, please provide as much information as reasonably possible, including:
- The webpage or feature involved;
- A description of the problem;
- The device and browser you were using, if known;
- The assistive technology you were using, if applicable; and
- The best way for us to contact you regarding the issue.
We will make reasonable efforts to review accessibility concerns and identify practical improvements or alternative access options where appropriate.
11. Ongoing Improvements
Accessibility is not a one-time project.
WellWave℠ USA may periodically review website design, content, navigation, images, forms, embedded technologies, and other digital elements as part of ongoing website maintenance and improvement.
We may also update this Accessibility Statement as our Website, technologies, service providers, or accessibility practices change.
12. No Effect on Medical Care or Eligibility
Requesting an accessibility accommodation, reporting an accessibility issue, or using an alternative communication method does not determine whether a person is eligible for WellWave℠ treatment or any other healthcare service.
Clinical eligibility and treatment recommendations are determined separately by qualified healthcare providers based on the individual patient’s medical and clinical circumstances.
13. Contact WellWave℠ USA About Accessibility
If you experience difficulty accessing WellWaveUSA.com or need assistance obtaining information available on the Website, please contact:
WellWave℠ USA — a Welgen One Program
4250 S Florida Ave, Suite 3
Lakeland, FL 33813
Phone: 770-212-0015
Email: info@wellwaveusa.com
Website: WellWaveUSA.com
When contacting us about an accessibility issue, please avoid including sensitive medical or insurance information in ordinary email.
This Accessibility Statement describes WellWave℠ USA’s general commitment to digital accessibility. It is not intended to create contractual rights or obligations beyond those required by applicable law.
