WellWave℠ USA — a Welgen One Program
Effective Date: August 18, 2026
Last Updated: August 18, 2026
WellWave℠ USA, a Welgen One program (“WellWave,” “Welgen One,” “we,” “us,” or “our”), respects your privacy and is committed to protecting the personal information you provide when visiting WellWaveUSA.com, communicating with us, or using services and online resources linked from this website.
This Privacy Policy explains the types of information we may collect, how that information may be used and disclosed, and the choices available to you.
This policy applies to the WellWave℠ USA public website. Additional privacy notices, including an applicable Notice of Privacy Practices, may govern protected health information (“PHI”) collected or maintained in connection with healthcare services.
1. Information We May Collect
Depending on how you interact with WellWave℠ USA, we may collect information that you voluntarily provide, including:
Contact Information
Name, telephone number, email address, mailing address, ZIP code, and other information you provide when contacting us.
Registration and Scheduling Information
Information submitted when requesting information, pre-registering, checking service availability, or scheduling an appointment.
Insurance and Benefits Information
Information you voluntarily provide for insurance eligibility or benefits-verification purposes through an authorized secure system.
Communications
Information contained in telephone calls, emails, text messages, inquiries, feedback, or other communications with WellWave℠ USA or Welgen One.
Website and Technical Information
Our website and service providers may automatically receive information such as IP address, browser type, device type, operating system, referring pages, pages visited, approximate location, and information about interactions with our website.
2. Health Information and Secure Patient Registration
Please do not submit medical records, insurance information, diagnoses, symptoms, or other sensitive health information through ordinary email or general website communications unless specifically instructed to use an approved secure method.
Prospective patients are directed to an authorized secure patient-registration system when submitting information necessary for registration, scheduling, benefits verification, or healthcare services.
Information submitted through an external patient portal or registration platform may also be governed by that platform’s privacy and security terms and applicable agreements with WellWave℠ USA, Welgen One, or participating healthcare providers.
Where WellWave℠ USA, Welgen One, or a participating healthcare provider is subject to HIPAA, applicable protected health information is handled in accordance with the HIPAA Privacy, Security, and Breach Notification Rules and the applicable Notice of Privacy Practices.
3. How We May Use Information
We may use information collected through our website and related services to:
- Respond to inquiries and requests;
- Determine WellWave℠ service availability;
- Facilitate pre-registration and scheduling;
- Coordinate requested healthcare-related communications;
- Facilitate applicable insurance or benefits verification;
- Communicate regarding appointments or requested services;
- Provide administrative and customer support;
- Operate, maintain, secure, and improve our website;
- Analyze website performance and usage;
- Prevent fraud, misuse, or security incidents;
- Maintain records as required or permitted by law;
- Comply with applicable legal and regulatory requirements; and
- Send marketing communications where permitted by law and consistent with applicable consent requirements.
We do not use this Privacy Policy itself as authorization to use or disclose PHI where HIPAA or another applicable law requires separate authorization.
4. How Information May Be Shared
We may disclose information when reasonably necessary to organizations or individuals supporting WellWave℠ operations, including participating healthcare providers, Welgen One, scheduling or registration vendors, information-technology providers, hosting providers, communications providers, and other authorized service providers.
We may also disclose information when required or permitted by law, including to comply with lawful requests, legal proceedings, regulatory requirements, or to protect the security, rights, and safety of our organization, patients, users, or others.
Where a third party qualifies as a HIPAA business associate and receives PHI on behalf of a regulated entity, applicable HIPAA requirements include appropriate contractual and privacy safeguards.
We do not sell patient medical information.
We also do not disclose PHI for advertising or marketing merely because disclosure is mentioned in this Privacy Policy. HIPAA-regulated disclosures must have an independently valid legal basis.
5. Cookies, Analytics and Tracking Technologies
WellWaveUSA.com may use cookies and similar technologies necessary for website functionality, security, performance measurement, and analytics.
These technologies may collect information about your device and interaction with the website, such as pages viewed, browser information, referring source, and general website activity.
Healthcare websites require particular care when deploying analytics pixels, advertising technologies, session-replay software, and similar tools. Where information collected or disclosed through these technologies constitutes PHI, applicable HIPAA requirements may apply.
WellWave℠ intends to configure website technologies consistent with applicable privacy requirements and the nature of the information processed.
Where required, users may be provided with cookie or privacy controls governing optional technologies.
6. Third-Party Websites and Services
WellWaveUSA.com may contain links to third-party websites or services, including secure registration, scheduling, healthcare, social-media, video, or other external platforms.
When you leave WellWaveUSA.com or use a third-party service, that organization’s privacy practices may apply to information collected directly by it.
We encourage you to review the applicable privacy policy before providing personal information to a third-party service.
7. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
No website, electronic transmission, email system, or data-storage system can be guaranteed to be completely secure. You should therefore use the designated secure patient-registration system when transmitting sensitive medical or insurance information rather than ordinary email.
8. Telephone, SMS and Email Communications
If you provide a telephone number or email address, we may use that information to respond to your inquiry and, as permitted by law, communicate regarding registration, benefits verification, scheduling, appointments, requested services, or other matters related to your interaction with WellWave℠.
Where separate consent is required for marketing or promotional telephone or text communications, such consent will be requested as applicable.
Consent to receive marketing communications is not a condition of purchasing or receiving healthcare services.
You may withdraw consent to applicable marketing communications using the opt-out method provided with the communication or another reasonable method.
Message and data rates may apply to text messages. Message frequency may vary.
9. Your Privacy Choices
Depending on the information involved and applicable law, you may be able to:
- Request information about personal information maintained about you;
- Request correction of inaccurate information;
- Update your contact preferences;
- Unsubscribe from marketing emails;
- Revoke consent to applicable marketing calls or text messages;
- Adjust available cookie preferences; or
- Exercise applicable rights concerning your protected health information.
Rights concerning PHI may be governed by the applicable HIPAA Notice of Privacy Practices rather than this website Privacy Policy.
10. Children’s Privacy
WellWaveUSA.com is intended primarily for adults seeking information about WellWave℠ services.
We do not knowingly use this public website to solicit personal information directly from children under 13 without appropriate authorization. If you believe a child has provided personal information to us improperly, please contact us so the matter can be reviewed.
11. Data Retention
We may retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, provide requested services, maintain appropriate business or healthcare records, resolve disputes, meet contractual obligations, protect against fraud or misuse, and satisfy applicable legal and regulatory requirements.
Retention periods may vary according to the nature and purpose of the information.
12. Privacy Policy Changes
We may update this Privacy Policy periodically to reflect changes in our services, technologies, business practices, legal requirements, or privacy practices.
When material changes are made, the revised policy will be posted on this page and the Last Updated date will be changed accordingly.
Changes to an applicable HIPAA Notice of Privacy Practices are governed separately by applicable HIPAA requirements.
13. Contact WellWave℠ USA
Questions concerning this website Privacy Policy may be directed to:
WellWave℠ USA — a Welgen One Program
4250 S Florida Ave, Suite 3
Lakeland, FL 33813
Phone: 770-212-0015
Email: info@wellwaveusa.com
For questions specifically concerning protected health information, privacy rights, medical records, or a privacy complaint, patients should use the contact information and procedures provided in the applicable Notice of Privacy Practices.
